Pulse Terms of Service

By accessing or using the Services you agree to these Terms, our Privacy Policy, and any supplemental policies we provide. If you do not agree, do not use the Services.

You must be at least 18 years old (or the age of majority in your jurisdiction) and capable of forming a binding contract. If you access the Services on behalf of a company, organisation, or other entity, you represent that you have authority to bind that entity and references to "you" include that entity.

You are responsible for complying with all laws, rules, and regulations that apply to your use of the Services.

You must maintain accurate account information and update it promptly if it changes. Accounts are provisioned through Clerk authentication; keep credentials, recovery codes, and devices secure.

You are responsible for all activity that occurs under your credentials. Notify us immediately at admin@progressiveperformancep2.com if you suspect unauthorised access. We may suspend or require password resets to protect you and the platform.

Organisation administrators and coaches may have access to information about the users they manage. They must also comply with these Terms.

Access to certain Services requires either a paid Subscription (typically billed through Stripe) or paid Coaching Fees (which may be billed through Stripe or invoiced and paid through other approved payment processors or channels). Prices, features, and limits may vary and will be disclosed at the point of purchase or on the invoice. Taxes or currency conversion fees may apply.

• Auto-renewal. Subscriptions renew automatically at the end of each billing period unless cancelled. Cancel at least 24 hours before renewal to avoid future charges.
• Billing authorisation. By submitting a payment method you authorise us and Stripe to charge applicable fees. You agree to keep your payment information current.
• Changes & trials. We may modify pricing with at least 30 days' notice. Trial periods, promotions, or add-ons will convert to paid plans if not cancelled before the stated deadline.
• Refunds. Except where required by law, fees are non-refundable once the current period begins. If you believe you were billed in error, contact support within 30 days and we will review the request in good faith.
• Chargebacks. Chargebacks or payment disputes may result in immediate suspension until resolved.
• Coaching Fees (Coaching Clients). Coaching Fees may be billed monthly or paid in full as stated on your invoice or checkout. Unless required by law, Coaching Fees are non-refundable and include a non-refundable, non-transferable retainer (see Section 24). Stripe billing can be managed in-app; off-platform invoices must be managed through the channel stated on the invoice.

If we cannot collect payment, we may downgrade, suspend, or terminate access until amounts are paid. Unpaid amounts may accrue interest at the lesser of 1.5% per month or the maximum allowed by law.

The Services may include mindset, behaviour-change, wellness, or similar coaching content, reflective exercises, educational materials, and check-ins. These are educational and supportive only.

The Services are not psychotherapy, clinical mental health treatment, medical care, or crisis intervention, and are not intended to diagnose, treat, prevent, or cure any mental health condition. Use of the Services does not create a therapist–client or doctor–patient relationship.

We are not an emergency resource. If you are in crisis or at risk of harming yourself or others, call 911 (or your local emergency number) or go to the nearest emergency department.

We continually improve the Services and may add, change, or remove features. We may offer beta or preview features that are identified as such and provided "as is." We may suspend or terminate any feature with reasonable notice when practicable.

Scheduled maintenance, security updates, or events outside our control (including outages of third-party providers) may affect availability. We are not liable for delays or failures caused by circumstances beyond our reasonable control.

You retain ownership of User Content you submit. By uploading or creating User Content, you grant Pulse a worldwide, royalty-free, non-exclusive licence (with the right to sublicense to our service providers) to host, store, process, transmit, display, and modify it as needed to operate and improve the Services. This licence ends when your content is deleted from our systems, subject to reasonable backup retention.

You represent that you have all rights necessary to upload the content and that it does not infringe third-party rights or include personal data of others without consent. Coaches must keep client information confidential except as authorised by the client or required by law.

Deleting content will remove it from active production systems within a reasonable period; residual copies may persist in backups subject to standard retention cycles.

Assistant Features leverage third-party models from OpenAI, Anthropic, and Google (via OpenRouter). We provide prompts containing the minimum necessary context and implement guardrails, but assistant outputs may be imprecise, incomplete, or reflect biases. You agree to review outputs carefully and use your judgement before relying on them.

We may monitor assistant interactions to improve safety and performance. Do not submit confidential or sensitive information unless necessary for the requested functionality.

Coaches' use of assistants. Coaches and authorised organisation staff may use Assistant Features to assist with program design, data analysis, and communications. assistant outputs are suggestions and do not replace professional judgement. Coaches remain responsible for reviewing and validating outputs before sharing. By using the Services, you consent to our and your coach's use of Assistant Features to process your data for coaching purposes, subject to the Privacy Policy and Section 12 (Confidentiality).

We and our licensors own the Services, including all software, code, graphics, training content, and trademarks. We grant you a limited, revocable, non-transferable licence to use the Services for your personal or authorised organisational use. Except where permitted by law, you may not reverse engineer, decompile, disassemble, or create derivative works from the Services.

If you submit ideas, suggestions, or feedback, you grant us a perpetual, irrevocable, royalty-free licence to use them for any purpose without obligation to you.

The Services may link to or integrate with third-party offerings, including Stripe, Clerk, Supabase, OpenAI, Anthropic, Google, Mailgun, and wearable integrations such as Google Fit. Third-party terms and privacy policies govern your use of those services. We are not responsible for third-party content or actions.

If you authorise us to connect with a third party, you permit us to exchange data as necessary to enable the integration. You can revoke access at any time through the integration settings where available.

You may stop using the Services at any time and, if applicable, cancel your Subscription. We may suspend or terminate access immediately if you breach these Terms, fail to pay fees, or create risks for other users. We will make reasonable efforts to notify you via email or in-app notice.

Upon termination, your licence to use the Services ends, but Sections 8–20 (and any other provisions intended to survive) will remain in effect. We may provide a limited window to export data if required by law.

THE SERVICES, INCLUDING ASSISTANT FEATURES AND THIRD-PARTY CONTENT, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE SPECIFIC FITNESS OUTCOMES OR THAT THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED.

We do not control third-party content or networks and are not responsible for their availability or accuracy.

Before filing a claim, you and Pulse agree to try to resolve the dispute informally. Send a written notice that includes your name, contact information, a brief description of the dispute, and the relief sought to admin@progressiveperformancep2.com. If the dispute is not resolved within 30 days, either party may initiate arbitration.

Except for disputes that qualify for small-claims court, any dispute arising from or relating to these Terms or the Services will be finally settled by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will take place in Franklin County, Ohio, or remotely if both parties agree. The arbitrator will have exclusive authority to resolve all disputes, including enforceability of this Section, except that either party may seek injunctive relief in court for intellectual-property infringement or misuse of confidential information.

The arbitrator may award individual relief consistent with these Terms, but may not conduct class or representative proceedings. YOU AND PULSE WAIVE ANY RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION. The AAA rules govern payment of arbitration fees; if the arbitrator finds your claim non-frivolous, we will reimburse filing fees in accordance with the rules. You may opt out of arbitration within 30 days of first accepting these Terms by sending a written notice to the contact address below; if you opt out, disputes will be resolved exclusively in the courts described in Section 19.

• Scope. Coaches provide fitness coaching and educational guidance only. They do not provide medical, nutritional, or mental-health diagnosis or treatment. See Section 5 (Health & safety notice).
• Client responsibilities. You agree to provide accurate, up-to-date information about your health, injuries, medications, and restrictions; consult qualified healthcare professionals as needed; and use your judgement in following any plan. You may accept or decline any recommendation.
• Use of assistants by coaches. Coaches may use Assistant Features to assist with programming, analysis, and communications. assistant outputs are suggestions and do not replace professional judgement. See Section 9.
• Access & confidentiality. Coaches and organisation administrators may access the minimum necessary information to deliver coaching. They must comply with these Terms, Section 12 (Confidentiality), and our Privacy Policy.
• Independent providers. Coaches may be independent providers or representatives of an organisation. Pulse does not guarantee results and is not responsible for any commitments made by a coach outside the Services.
• Communication & emergencies. Communications may occur in-app or by other approved channels. Response times are not guaranteed unless you are a Coaching Client, in which case Section 24 (Coaching Services Addendum) applies. The Services are not for emergencies; call your local emergency number if needed.
• No guaranteed outcomes. Fitness results vary. See Sections 15–16 (Disclaimers; Limitation of liability).

This Section 24 applies only if you are a Coaching Client. It is intended to replace and consolidate separate coaching client agreements. If there is a conflict between this Section 24 and any other part of these Terms, this Section 24 controls for Coaching Services.